A. Scheduling
1. HOW DOES THE SCHEDULING SYSTEM WORK?
Gatsby uses a combination of a 24/7 Scheduling Team, along with cutting-edge scheduling technology to create a seamless scheduling experience for our employees. Once you have passed training, you will be allocated specific positions and locations within the PARiM app.
You will be able to view and request all open shifts that are in line with your skills and experience. Alternatively you can reach out to our scheduling team directly by phone/text at 647-722-0521 for a list of open shifts and potential upcoming shifts that may require additional coverage.
Shifts are published 4 weeks in advance. We ask that you do not request shifts further than 4 weeks in advance, as those requests will be automatically rejected by the scheduling team.
2. HOW CAN I SEE MY SCHEDULE?
Your schedule will always be updated in real-time by logging in to the PARiM App. You should have received an activation email allowing you to set a username and password to log in. We also highly recommend downloading thePARiM app found at the apple store and google play. A link to the PARiM app can also be found on your “Welcome” email.
3. HOW DO I CONTACT SCHEDULING?
Call or text the Gatsby Valet 24/7 Scheduling Team at 647-722-0521
4. HOW CAN I REDUCE SHIFTS/HOURS?
If you are currently on a fixed contract schedule and you would like to be removed or reduce the number of shifts, please send an email request to our scheduling team at Scheduling@gatsbyvalet.com. Please provide us with at least 2 weeks’ notice.
5. WHAT DO I DO IF I’M SICK AND CAN’T MAKE IT IN TO MY SCHEDULED SHIFT?
Contact the scheduling team right away when you are sick or an emergency arises. Always try to have a replacement for your shift by contacting your colleagues.
Sick calls/ Book-offs within 48 hours of your shift will result in a “Red Absence”. Multiple Red Absences will be reviewed by management and may result in disciplinary action.
6. HOW DO I REQUEST A DAY OFF OR VACATION?
Time off requests and vacation requests that are more than 7 days away from your shift will automatically be approved by our scheduling team. A “Green Absence” will be filed at this time. Green absences do not warrant disciplinary action as 7 days notice ensures that our scheduling team has ample time to fill your shift. Finding your own replacement is still advocated for Green Absences.
7. HOW MANY VACATION DAYS CAN I REQUEST IN A YEAR?
Part-Time and Full-time employees are entitled to 10 unpaid vacation days off in the calendar year. The total is calculated based on the actual working days you are requesting off compared to your regular schedule.
For example, if you are requesting 7 days off for a vacation and you are currently contracted to work Saturdays and Sundays, then this would only count towards 2 days of your 10 vacation days.
8. AM I ABLE TO SWAP SHIFTS WITH ANOTHER EMPLOYEE?
Shift swaps are possible with the authorization of your Operations Manager. We must make sure that any employee who is covering a shift is trained and suitable for the location to which they are assigned.
For example, if you are requesting 7 days off for a vacation and you are currently contracted to work Saturday and Sundays then this would only count towards 2 days of your 10 vacation days.
B. Time & Attendance
9. HOW DO I CLOCK IN?
You must have the PARiM App downloaded on your personal device. Once you arrive on-site, log into the app and click the “clock in” button. This will start your shift and provide your location and clock-in time. If you encounter an issue clocking in, screenshot your error message and send it to the scheduling team for review.
To clock out, open your PARiM App and click the “clock out” button.
10. WHAT HAPPENS IF I FORGET TO CLOCK IN OR OUT?
Contact the Gatsby Valet scheduling team at 647-722-0521.
If you forget to clock out, our scheduling team will contact you and your direct supervisor on site to confirm what time you left the site.
C. Uniform
11. WHAT IS THE UNIFORM POLICY?
For a quick overview including photos visit www.gatsbyvalet.com/documents and click Doc 19: Uniform Expectations Guide.
12. DO I HAVE TO PURCHASE A UNIFORM?
Yes. Certain items must be purchased from Gatsby Valet while other items you will have to source on your own.
13. WHAT IS THE COST OF THE UNIFORM AND HOW DO I PAY FOR IT?
Please visit www.gatsbyvalet.com/documents and click Doc 03 – Uniform Price List.
Uniform fees will be deducted from your pay as per the uniform deduction agreement you signed as part of your onboarding process.
14. WHAT IF I LOSE A PIECE OF THE UNIFORM HOW DO I REQUEST A NEW ONE?
Visit www.gatsbyvalet.com/forms and click on Form 6.14 – Uniform Request Form.
Once you have submitted the form, our Uniform Coordinator will ship your uniform directly to your house. Charges may apply for shipping.
15. WHAT IF I FORGET TO BRING A PIECE OF MY UNIFORM TO MY SHIFT?
If you forget to bring a uniform piece to your shift please contact your Operations Manager to determine if you would be required to go back home to obtain it or if the missing item can be sent to you from our Uniform Coordinator.
Please note if a new item is to be given to you, you will be charged for that item, regardless if you already own one.
D. Valet Related
16. IS EMPLOYEE PARKING PROVIDED FREE OF CHARGE?
At most locations parking is provided on-site free of charge however it is your obligation to verify this information by asking the Scheduling Team for a copy of the SOP (Standard Operating Procedures) for the specific location you have been assigned to work at.
17. WHAT IF I GET INTO AN ACCIDENT WITH A CAR?
Visit the Company policies, procedures and bylaws page.
18. WHAT IS THE VALET PROCESS?
Visit the Company policies, procedures and bylaws page.
E. Financial
19. DO WE HAVE EMPLOYEE BENEFITS?
We do not have an employee benefits program in place for field workers.
20. ARE THERE YEARLY RAISES?
At this time, we do not have a company raise policy in place.
21. DO I KEEP MY TIPS OR ARE THEY POOLED?
Most events, tips are kept by the driver. At contract locations, they are pooled. To verify this please reference the respective SOP document which you should have obtained prior to your first shift.
22. DOES THE COMPANY PAY DRIVE TIME FOR EVENTS OUTSIDE OF THE CITY?
Yes, for events outside of the GTA a drive time amount will be outlined on the respective shift slot on PARiM.
23. WHAT IF I INCURRED AN EXPENSE THAT I WOULD LIKE THE COMPANY TO REIMBURSE ME FOR?
Visit www.gatsbyvalet.com/forms and click on Form 6.13 – Expense Reimbursement Form. A receipt must be attached in order for the form to be accepted.
If your request has been approved, expect to receive payment by email money transfer within 3 weeks of the form being submitted.
24. IS VACATION PAY ADDED ON TOP OF MY HOURLY WAGE?
Yes, all hourly rates will have a 4% vacation pay added on each pay run.
F. Payroll
25. HOW DO I GET PAID?
All employees are paid by Direct Deposit directly to your bank account. A corresponding pay stub will be available to you via your ADP Employee Portal.
26. WHO DO I CONTACT IF I NOTICE AN ERROR ON MY PAY STUB?
Visit www.gatsbyvalet.com/forms and fill out Form 7.4 – Payroll Discrepancy Issue, someone from the Human Resources department will get in touch with you within 48 business hours.
27. WHAT’S THE PAYROLL FREQUENCY
Payroll occurs semi-monthly. For an updated schedule of payroll payments please visit www.gatsbyvalet.com/documents and select Doc 3. Payroll Schedule.
G. General
28. DO WE GET BREAKS? WHAT’S THE POLICY?
There is a 30-minute unpaid break for shifts 5 hours or greater. Lunch breaks are deducted from your pay.
29. WHO DO I CONTACT WITH A COMPLAINT OR CONCERN?
For workplace bullying & harassment complaints visit www.gatsbyvalet.com/forms and click on Form 6.9 – Workplace Bullying & Harassment Complaint Form.
30. WHAT IF I NOTICE A CO-WORKER NOT FOLLOWING COMPANY POLICY AND/OR PROCEDURES?
We encourage all employees to come forth when they witness inappropriate behaviour or staff not complying with policies and procedures as outlined in the Company Procedures and Bylaws.
In order to provide this insight please visit www.gatsbyvalet.com/forms and click on Form 6.4 – Employee Accountability Form. You are able to send this form anonymously.
31. WHERE CAN I ACCESS THE COMPANY POLICY AND PROCEDURES?
Visit the Company policies, procedures and bylaws page.
32. IS THERE ANY GROWTH WITHIN THE COMPANY?
Gatsby Valet is owned by The West Egg Group who owns and manages several brands.
If you visit the About Us section of the TWEG site you will notice a list of senior-level employees most of whom were hired internally from field-level staff that worked their way up.
33. WHAT IF I GET SCHEDULED TO ANOTHER SITE HOW WOULD I KNOW ALL THE DETAILS OF WHAT TO DO?
If you have been scheduled at a contract location that you have never worked before the scheduling team would have sent you a document called contract SOP (Standard Operating Procedures) for the specific contact location.
If you never received such a document please email operations@gatsbyvalet.com.
34. DOES THE COMPANY OFFER CARPOOL TO GET TO EVENTS OUTSIDE OF THE CITY?
Yes. Contact the scheduling team when you are interested in taking a particular event out of the city and are interested in carpooling.
35. DOES THE COMPANY HAVE ANY EMPLOYEE RECOGNITION PROGRAMS IN PLACE?
Yes. Every month one employee is awarded with the employee of the month award and given a gift of approx $200 in value.
To be eligible for this award, you must have worked a minimum of 64 hours in the month. You can not have a late or no show recorded nor submitted any form 6.2s or 6.7s.
There can also not be any Form 6.4s filed against you.
This list is then organized by the most hours worked and a top 5 list created. The shortened list is then put to a vote by senior management and an award given.
36. WHAT WOULD GET ME FIRED?
We believe in progressive discipline so no one event will cause an employee to get terminated after their 3-month probationary period however the below are some common offences that lead to employee termination:
Consistently not following company bylaws
Not reporting damage to a vehicle
Signing into a shift and leaving while on the clock (Time Fraud)
Theft
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