The Operations Coordinator/Program Manager is responsible for the management, leadership and complete oversight of the support team in Toronto. This position is responsible for ensuring that all contract requirements and obligations are met along with all government legislation.
The Operations Coordinator/Program Manager reports directly to the Sales and Operations Director and works alongside the rest of the Operations team. The position is the main point of contact for the particular contract and will work closely with the clients to understand their needs and challenges.
Core Competencies and Values
Duties and Responsibilities
○ Track the performance of weekly site inspections, employees and equipment; ○ Ensure the scheduling and completion of the required field training for all staff prior to being assigned duties;
○ Collaborate with HR to maintain records of complaints, problems, incidents, events and disciplinary, operational or administrative actions taken;
○ Ensure all established client reporting requirements are completed on-time; ○ Maintain an Inventory Control Program of company and client issued inventory and equipment;
Education and Experience