Operations Coordinator

We are seeking an Operations Coordinator who will be responsible for overseeing the training and development of our valet team members. The Operations Coordinator will report to the Operational Management Team and work closely with HR to ensure new hires and existing staff receive comprehensive training and support.

Overview

Gatsby Valet provides world-class valet services to high-end clients in Toronto, Vancouver, Calgary, and Montreal. Our clients include prestigious hotels such as The Four Seasons Toronto and Hotel X, luxury retailers like Holt Renfrew, Hermes, and Channel, as well as sports organizations like MLSE, and the Toronto Blue Jays. We have a strong culture of teamwork and accountability, and we prioritize going Above and Beyond, Ownership, and Professionalism.

Key Responsibilities

• Conduct new hire training sessions and ensure all new team members receive proper training
• Conduct site-specific training for valet staff at various locations
• Review and monitor the progress of online courses to ensure all staff members are up to date with required training
• Provide re-training and additional support for existing staff members who are struggling or have performance issues

Secondary Job Duties

• Conduct quality assurance checks at events and contract sites to ensure all service standards are met
• Fill in for key roles on the field as needed
• Other duties assigned by operational management team

Qualifications

• Valid G driver’s license with a clean driving record
• Bachelor’s degree or equivalent work experience preferred
• At least 2 years of experience in operations or training role
• Strong interpersonal and communication skills
• Excellent organizational and time management skills
• Ability to work independently as well as in a team environment
• Proficient in Microsoft Office Suite and other software as required
• Willingness to work flexible hours including weekends and holidays as needed
• Must have access to your own vehicle

At Gatsby Valet, we offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are passionate about delivering world-class valet services, have a strong work ethic, and are committed to providing exceptional customer service, we invite you to apply for the Operations Coordinator position.